The Noisiest City on Earth? or, What Can the 2012 Manhattan Noise Complaint Maps Really Tell Us?
“It’s a city, not a cemetery. You can’t tell everybody to go around wearing earplugs.”
Ex-New York City Parks Commissioner Henry J. Stern, quoted in “Many Pleas for Quiet, but City Still Thunders”
In 1905, a New York Times article declared New York City “the noisiest city on Earth.” More than a century later—this summer, to be exact—The New York Times ran a series on noise in New York City titled “What? The Long War on Loud” that proved that this city is still trying to figure out its relationship to sound. (One of the gems of that series? “New York’s War on Noise” timeline.) As a displaced New Yorker, some of my most vivid memories of the city are aural. Although New York City isn’t the only loud city out there, there are many reasons it’s called “The City That Never Sleeps”—and sound has a lot to do with it, depending on which neighborhood you call home.
Now you can see what neighborhoods are allegedly noisiest, and where all that noise comes from. Brooklyn designer Karl Sluis created the 2012 Manhattan Noise Complaints maps (click for full image), in which Sluis correlated the data on 311 noise complaints made during the year 2012 (40, 412 complaints, to be exact) that he obtained from the NYC Open Source site with Manhattan’s geographical coordinates. He used circles of various sizes to a) create an aural tracing of the island of Manhattan, sitting in a sea of turquoise blue b) showcase the number of complaints in an area. The bigger the circle, the larger the number of complaints.
The maps Sluis has created are helpful for visualizing the complaints on a broad scale, but they paint an incomplete picture of what noise means in New York City. The demographics of each neighborhood are absent from each map, a slight that can perhaps be traced to the 311 data available, but in order to better understand how New Yorkers define “noise” those stats must be included. Both Sluis and John Metcalfe from The Atlantic Cities discuss notable findings, but neither takes into account the fact that some of the areas with a higher concentration of noise complaints are not just densely populated but densely populated with racial and ethnic minorities. Indeed, comparing the maps’ noisy hotspots to a map of Manhattan racial demographics reveal how urban racial dynamics intersect with ideas about sound and power: who can make sound, who must be chastised for making noise, who can complain and whose complaints are actually being heard.
Mapping noise complaints gives a spatial dimension to noise, and it renders noise palpable, in a way. Sluis points out, “Noise complaints reveal the concentration of activity in the city as well as many smaller stories, such as the construction of the Second Avenue subway line, idling buses on the Upper East Side, and the homes of the loudest dogs (or the least patient neighbors).” He reminds us that the data comes from complaints and not necessarily decibels; in other words, it represents local ideas of what counts as sound and what counts as noise.
While Metcalfe correctly describes the thousands of 311 complaints about noise from 2012 as “the entire year’s expression of mass annoyance,” Sluis’s map does not go far enough toward figuring out whose annoyance, exactly. We must remember that annoyance oftentimes stems not just from physical reactions to noise but rather one’s perceptions about noise, what Jennifer Stoever-Ackerman deems “the listening ear.” How we hear others, Stoever-Ackerman argues, is not as natural as it seems. For example, whom we deem as noisy may stem from our community, our parents, and/or social conditioning. Accounting for race/ethnicity in noise maps will show how the listening ear conditions neighbors to categorize and react to certain sounds.
For the purpose of this analytic exercise, I compared Sluis’s maps and the Center for Urban Research, CUNY Graduate Center’s 2010 map of block-by-block demographic changes in New York City, in order to illustrate how population density and racial/ethnic demographics play a role in concentrated pockets of noise complaints. Drawn from 2010 census data, the CUNY map clearly delineates neighborhoods and color-codes the groups in each neighborhood per block: blue for whites, green for Latino, orange for black, purple for Asian, and grey for “Other.” Although the Center for Urban Research, CUNY Graduate Center’s maps cannot be superimposed on Sluis’s maps, they help give a general idea as to where neighborhoods are located in addition to racial demographics.

Manhattan below 110th Street in 2010, courtesy of the Center for Urban Research, CUNY Graduate Center
From the maps illustrating changing race/ethnicity patterns, I gathered what neighborhoods were predominantly white (West Village, Lincoln Square, Yorkville, Upper West Side), predominantly Latino (Washington Heights, East Harlem) predominantly black (Central Harlem, parts of Hamilton Heights), and predominantly Asian (Chinatown, blocks of the Lower East Side). When one compares Sluis’s overall noise map of Manhattan to the racial demographic maps of Manhattan, what stands out is that the major circles of noise complaints are also places where there are different racial and ethnic groups mingling (for example, Times Square) or places that are populated by mostly minorities (Hamilton Heights). Whereas Sluis flattens out the noise complaints, demographic stats point to the racial/ethnic contours of each neighborhood. Sluis’s maps focus on number of complaints; unfortunately this assumes everyone complaining is the same and that everyone making the noise is the same—a level aural playing field if you will. Bringing demographics into the equation underscores how not all complainers are equal and how not all complaints carry the same heft.
The city may be noisy, but “noisy” is relative. Sluis’s map shows some predictably noisy areas for those of us familiar with Manhattan’s soundscape (Union Square, Times Square) but it also draws attention to other areas not as predictable in the mainstream imagination (East Harlem South, Hamilton Heights). However, the maps by the Center for Urban Research, CUNY Graduate Center help us better understand the context for the high or low number of complaints in certain areas. For example, one of the biggest circles on Sluis’s general map of Manhattan is located in the Hamilton Heights/Washington Heights area; the Center for Urban Research, CUNY Graduate Center’s map of Manhattan above 110th Street show that these areas are densely populated by blacks and Latinos/as. This is key information because it reminds viewers that this neighborhood is a lot more ethnically diverse than other neighborhoods with a smaller number of complaints. It brings to mind: what role does race play in these complaints, in terms of those who complain and those who are the focus of the complaints? Although more people might mean more complaints, the prevalence of complaints like “loud talk” in East Harlem (Spanish Harlem) are nevertheless connected racialized ideas about people of color being “loud.” This doesn’t assume that the people complaining are white, but that they are complaining about groups that are characterized as loud, noisy, rowdy.
These noise maps, when put into conversation with demographic data, also indicate what areas are priorities in urban planning—the sounds of gentrification. The visualizations of the complaints by section (under the main map), combined with CUNY’s maps, are even more telling because they break down the number of complaints by category. The aforementioned northern tip of Manhattan, for example, is also where many of the complaints are concentrated. At a glance, loud parties, loud people, and loud car stereos seem to be the major complaints in those areas, according to Sluis’s visualizations. Meanwhile, noises of “urban growth,” such as construction and jackhammers, are less prevalent in these areas, whereas they are more prevalent below Central Park North, in now mostly-white neighborhoods.
Sluis’s maps of the 311 noise complaints data allow readers to see differences in terms of neighborhoods: who complains the most? what do they complain about? However, one thing to keep in mind is that first question: who makes the complaints. This is where the data falls short. Can it be assumed that those who are calling about the noise are mostly people who live in the neighborhood? Are Upper Manhattan neighbors less or more tolerant of noise? The answers to these questions, although they’re not found in Sluis’s map, point to how ideas of who is noisy or who can make noise are at play here.
I do not mean to downplay the usefulness of Sluis’s map. I instead call for the necessary addition of key missing factors to future noise maps in order to give us a more complex picture of noise complaints in Manhattan and elsewhere. Although it may not be possible to gather who the 311 callers are, including factors such as race and class may lead to very different noise maps. For example, what would a noise map of Manhattan look like if researchers brought income into the equation? Income inequality, especially in Manhattan where that imbalance is starkly on display, matters for the purpose of sound mapping. The more affluent neighborhoods are also the ones with less complaints and are the ones that are mostly inhabited by whites. Wealthier communities are more spread out and have more ability to couch themselves from noise, not to mention that it probably takes fewer complaints to get a response.
Gentrification is another factor: what kind of analysis could we do if we considered what neighborhoods have been gentrified in the past ten years? It is possible that as whites move into neighborhoods where people of color have historically lived, suddenly they find them noisy—hence, complaints. It is fitting to consider, for example, the tension between an established group of drummers in Marcus Garvey Park in Harlem and the inhabitants of a new highrise (characterized as “young white professionals”) who wanted the 30-years and running drum circle shut down, as reported in The New York Times in 2008. Moreover, if we accounted for the history of zoning in the neighborhoods that have the most or the least complaints it would add another layer of analysis to the data. Are some of these neighborhoods used as entertainment zones, for example? Is it easier to open up bars there than elsewhere in the city?
With these questions in mind, the maps go from beautiful renditions of data, to opening up a bigger conversation about the arbitrariness of noise. The demographical and sociological context of these noise complaints must accompany the raw data, especially when it comes to sound. The analysis also points to the source of the data: 311 calls. I wonder if this is the only way that people in Manhattan (and New York City at large) are dealing with noise. I’m sure that after a century of being “the noisiest city on Earth,” folks have gotten creative about it.
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Featured image: ” Stranger 10/100 Johano” by Flickr user MichaelTapp, CC BY-ND 2.0
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Liana M. Silva-Ford is co-founder and Managing Editor of Sounding Out! She is also known professionally as the Writer Whisperer.
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Soundscapes of Narco Silence

Journalists protest in silent march in Mexico City, Courtesy of the Knight Foundation
Since the drug war began, the lives of approximately 95,000 people have been claimed, with an estimated total of 26,000 disappearances (“Continued Humanitarian Crisis at the Border” June 2013 Report). At the University of Texas, Pan American – an institution located 25 miles north of Reynosa, Mexico (a Mexican city that has been hard hit by drug violence in recent years) – I teach students who have been dramatically impacted by drug war violence. Many have close relatives affected or hear horrific stories of those who have been kidnapped by the cartels; many fear traveling to Mexico to visit loved ones as a result and, in some cases, they report having relatives involved in the drug cartel business. Dinorah Guerra, psychotherapist and head of the Red Cross in Reynosa, describes the devastating psychological and physical toll: “There is a huge risk for people’s self esteem. They cannot speak about what they have seen or what they have heard. [They] lose [themselves] and lose [their] identity” (qtd. in Pehhaul 2010).
I name the space of the drug war and its resulting terror in the U.S.-Mexico border the “soundscape of narco silence.” This soundscape includes death and intimidation, from the brutal killings of news reporters by cartel members to the decapitation of citizen-activists who use online media to alert communities of narco checkpoints. It also consists of those powerful acts that call attention to silence as a tactic of terror. The Movement for Peace with Justice and Dignity, for instance, brought together tens of thousands of people in Mexico to speak out against drug violence through silent marches. Cultural productions, such as narcocorridos, or contemporary drug ballads that document the cross-border drug economy, also become part of the soundscape. The narcocorridos function as a powerful critical response to silence and fear because they enable those in Mexican society, as Jorge Castañeda, author of El Narco: La Guerra Falllida, explains, “to come to terms with the world around them, and drug violence is a big part of that world. The songs are born out of a traditional Mexican cynicism: This is our reality, we’ve gotten used to it” (Qtd. in Josh Kun 2010).
In this blog post, I focus on the role of U.S. Latina/o theater produced in the South Texas border region as it responds to the soundscape of narco silence. Building on David W. Samuels, Louis Meintjes, Ana Maria Ochoa, and Thomas Porcello’s definition of “soundscapes” in “Soundscapes: Towards a Sounded Anthropology” as “the material spaces of performance and ceremony that are used or constructed for the purpose of propagating sound” (330), I suggest that soundscapes of silence in theater function as material spaces of performance that focus the public’s attention on silence – with the intent of intervening in acts that propagate silence and fear. Soundscapes of narco silence are characterized not only by violence and terror, but by cultural productions that function as forms of critical resistance – those works that focus the publics’ attention on the economy of silence and fear that fuels the drug war, and in the process, enable communities to cope with narco violence.

Journalists protest in silent march in Mexico City, Courtesy of the Knight Foundation
To closely listen to the soundscape of narco silence, I engage with the play script and production of Tanya Saracho’s play El Nogalar at South Texas College Theatre (STC) under the direction of Joel Jason Rodriguez in McAllen, Texas in June 2013. The play was first produced at the Goodman Theater in Chicago in April 2011, with a West Coast premiere at the Fountain Theater in Los Angeles in January 2012. I critically analyze the STC Theatre production’s incorporation of a multi-genre soundtrack that included narcocorridos, rancheras, and nortec (norteño + techno). I argue that this soundtrack focused audiences’ attention not only on the devastating effects of silence, but also the function of silence as a form of capital for those most excluded in society. I also offer a brief critical listening of the script’s rendering of silence through character dialogue and stage directions.
El Nogalar tells the story of an upper-class Mexican family comprised of three generations of women (Maité, Valeria, and Anita) whose land and home in the fictionalized estate of Los Nogales in Nuevo Leon, Mexico, and its adjacent nogalar (pecan orchard), are under threat by the maña (drug cartels) moving into the region. The play focuses on the women’s responses to the drug war economy as a result of their different relationships to home (both their estate and the space of Mexico). It also centers the experiences of Dunia, their maid, and López, a former field worker who now works for the maña.

STC Theater Production of El Nogalar. Photo Credit: Miguel Salazar
Cecilia Ballí, in her article “Calderón’s War: The Gruesome Legacy of Mexico’s Antidrug Campaign,” explains the particular circumstances of marginalized men in this society: “The worst casualties of this ‘civil war’ were the estimated 7 million young men to whom society had closed all doors, leaving them the options of joining a drug gang or of enlisting in the military, both of which assured imprisonment of death” (January 2012, 48). With the characters López and Dunia, the play asks audiences then to listen to the impact of the drug war on the most vulnerable populations in Mexico and the US-Mexico border region.
The play script conveys how “narco silence” can be used by those who either seek to preserve traditional class hierarchies (the story of the matriarch Maité) or to survive and profit in the new drug economy (the story of López). “Narco silence,” a term coined by reporter Jonathan Gibler in his book To Die in Mexico, refers to “not the mere absence of talking, but rather the practice of not saying anything. You may talk as much as you like, as long as you avoid the facts. Newspaper headlines announce the daily death toll, but the articles will not tell you anything about who the dead were, who might have killed them or why. No detailed descriptions based on witness testimony. No investigation” (2011, 23). In an early exchange between López and Dunia, López defends “narco silence” as a strategy of survival:

STC Theater Production of El Nogalar. Photo Credit: Miguel Salazar
DUNIA: Why are you the only one they leave alone, Memo?
LÓPEZ:….
DUNIA: All the men your age. Killed. Why Memo? (Beat).
LÓPEZ: Because I know when to keep my mouth shut which is not something I can say for you….
DUNIA: So that’s all it takes to be best of friends with the Maña? That doesn’t seem so hard to do? (American Theatre Magazine July/August 2011, 74).
Later in the play, Dunia, heeding López’s advice, offers a powerful observation of how “narco silence” enables her community to cope with death: “We all just walk around like we’re a movie on mute. You can see people’s mouths moving but all you hear is the static (my italics)” (American Theatre Magazine July/August 2011, 73-74).
The STC Theatre production enhanced the script’s soundscape of narco silence through its sound design, with a soundtrack that included rancheras, narcocorridos, norteño and nortec. This music provided audiences with a connection to the world of Los Nogales and captured each character’s process of coping with narco violence. For example, Maité’s soundtrack consists of several rancheras, such as Lola Beltran singing “Los Laureles” and Chavela Vargas’s powerful rendition of “Que te vaya Bonito.” Beltran’s “Los Laureles” – a cancion ranchera that includes Beltran’s powerful female vocals and mariachi orchestra instrumentation – invites audiences to hear Maité’s nostalgia and desire for an idealized Mexican society and her wish to preserve traditional class hierarchies.
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Vargas’s powerful rendition of “Que te vaya Bonito” captures Maite’s pain and suffering as she loses her home to the cartels. In Vargas’s version of “Que te Vaya Bonito” – a song about love and abandonment – audiences hear Vargas’s choking and sobbing voice, accompanied by a single guitar.
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Vargas’s voice conveys, what Lorena Alvarado powerfully argues, is “the body’s dilemma between the hysteria of sobbing and the intelligibility of words, between resignation and retribution” (2010, 4). Vargas’s powerful singing also conveys, as Alvarado further describes, “un nudo en la garganta,” a common expression in Spanish that describes “the knot in the throat, when one cannot speak because words will not come out, but the desperate, or quiet, breath of tears” (Alvarado 2010, 5).
To sonically register the drug cartel economy and lifestyle underlying the “new” Los Nogales, the soundtrack also included narcocorridos. The first sounds we hear in the play are from the narcocorrido “El Carril Número Tres” – which includes two acoustic guitars and an electric bass – by Los Cuates de Sinaloa.
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“El Carril Número Tres” – tells the story of a secret “lane number three” that allows a Mexican drug lord to freely go back and forth between the US and Mexico because he makes a deal with the CIA and DEA. With this focus on the US government’s involvement in the drug trade, the song centers how silences north of the US-Mexico border have perpetuated drug violence.
The music also included nortec, with songs by the Mexican Institute of Sound, particularly the track “Mexico,” which is a critique of the Mexican government’s complicity with the narcos.
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With “Mexico,” audiences hear a fusion of norteño, electronic, and hip-hop with lyrics that use the symbols of Mexican national identity and culture to focus the public’s attention on violence and terror. With the lyrics “green like weed, white like cocaine, red your blood” (referencing the Mexican flag) and “at the sound of the roar of the cannon” (alluding to the national anthem), the song powerfully invokes the visual and sonic soundscape of violence that terrorize Mexican residents. With this charged critique of government corruption, “Mexico” momentarily interrupts the soundscape of narco silence rendered in the play script and rest of the soundtrack.
Ultimately, the production’s combination of rancheras, narcocorridos, and nortec captured the class tensions in Mexican society and emphasized the play’s critique of class structures that have enabled drug war violence to persist. With this range of music, the director explains he wanted to “maneuver between the [various] aspects of [the story]: the nostalgia, the corridos, the narcocorridos, and also this fusion of saying ‘we want something more,’ and so that was the whole aspect of it; the blending of the old, the new, and what the present is” (Interview with author July 2013).
The production also deliberately incorporated the sound of silence, particularly in the final scene. By the end, López buys the Los Nogales estate, thereby increasing his class status and social power. Saracho’s stage directions in this final moment indicate “an interpretive sound of trees falling. Now don’t go cueing chainsaws because it’s not literal. Just make me feel trees are falling. Along with the upper class” (87). The play’s reference to the staging of “an interpretive sound of trees falling” brings to mind the philosophical question: “If a tree falls in a forest and no one is around to hear it, does it make a sound?” We might then interpret the final sounds of El Nogalar as inviting audiences to listen attentively to the soundscape of narco silence, implicating audiences as social actors in the politics of the drug war that continue to devastate Mexican society.
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Featured Image: Journalists Protest against rising violence during march in Mexico, Courtesy of the Knight Foundation
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Marci R. McMahon received her Ph.D. from the University of Southern California with affiliations in the Department of American Studies and Ethnicity. She is an assistant professor at the University of Texas, Pan American, where she teaches Chicana/o literature and cultural studies, gender studies, and theater and performance in the Departments of English and Mexican American Studies. She is the author of Domestic Negotiations: Gender, Nation, and Self-Fashioning in US Mexicana and Chicana Literature and Art published by Rutgers University Press’ Series Latinidad: Transnational Cultures in the United States (May 2013). Her essays on Chicana literature and cultural studies have been published in Aztlán: A Journal of Chicano Studies; Chicana/Latina Studies: The Journal of MALCS; and Frontiers: A Journal of Women’s Studies. Her second book project, Sounding Latina/o Studies: Staging Listening in US Latina/o Theater explores how contemporary Latina/o drama uses vocal bodies and sound to engage audiences with recurring debates about nationhood, immigration, and gender.
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